g9g Co., Ltd.
Kazuo Kuwahara
STRUM SECTION 2F, 2-3-1 Higashiyama, Meguro-ku, Tokyo
03-6303-0696
https://strum.jp
We will deliver via Yamato Transport.
Shipping is a flat rate of 670 yen (tax included) nationwide.
We offer free shipping on purchases of 30,000 yen (excluding tax) or more. (Domestic orders only)
For deliveries to certain remote islands, a separate transshipment fee will be charged.
(Flat rate of 1,100 yen)
We will ship it via EMS.
Shipping costs are calculated by country based on the total weight of the product and packaging materials.
Please visit the EMS website for more details.
https://www.post.japanpost.jp/int/charge/list/ems_all_en.html
Product price under 10,000 yen → 330 yen; product price under 30,000 yen → 440 yen; product price under 100,000 yen → 660 yen; product price 298,000 yen or less → 1,100 yen.
Product price under 10,000 yen → 330 yen; product price under 30,000 yen → 440 yen; product price under 100,000 yen → 660 yen; product price under 300,000 yen → 1,100 yen.
Orders placed via credit card, PayPal, cash on delivery (COD), bank transfer, or Paidy deferred payment will be shipped via Yamato Transport (credit card installment payments are available).
*If you wish to pay in installments or use a Diners Club card, please select "Credit Card Payment (Domestic/GMO Epsilon)" when choosing your payment method.
Accepted credit card brands: Visa, Mastercard, JCB, American Express, Diners Club
*Google Pay, Apple Pay, and Shop Pay are also accepted.
If you have selected "Bank Transfer," please transfer the payment to the account below within 7 business days.
Once payment is confirmed, we will send a payment confirmation email and ship the order.
Please note that for pre-order items paid via bank transfer, the reservation will be finalized only after your payment has been confirmed.
Please note that any bank transfer fees incurred during payment are to be borne by the customer.
[Bank Account for Transfer] Seibu Shinkin Bank / Nakameguro Branch / Ordinary Account 2073781 / G-Nine-G Co., Ltd.
Paidy is a deferred payment service for convenience stores and banks.
You can use this service with just your email address and mobile phone number; no advance registration or credit card is required. No matter how many times you shop during the month, you make a single consolidated payment the following month.
The usage amount for the month is finalized on the first day of the following month, and you will be notified via email and SMS.
We finalize monthly charges at the end of the month, issue the invoice on the first day of the following month, and notify you via email or SMS by the third.
Payment methods include convenience store payment (via in-store terminals), bank transfer, and direct debit.
The payment deadline is the 10th of the month for convenience store payments and bank transfers. For direct debit, the withdrawal takes place on the 12th*; however, for the January and May billing periods, the date may be the 20th*.
Depending on the payment method, a fee may be charged for each monthly payment (billing), which is to be borne by the customer.
*While the default setting allows only for a single lump-sum payment, Paidy offers an option to pay in three installments with no fees (a feature available through "Paidy Plus," which includes identity verification and spending limit settings). Please check the Paidy website for further details.
If no delivery date is specified, the order will be shipped within three days of acceptance.
For customers wishing to pay via bank transfer, items will be shipped within three days of confirming receipt of payment.
The item will be shipped from Tokyo.
Please note that deliveries may be delayed due to traffic conditions, weather, or other factors.
Depending on the item, deliveries to Okinawa Prefecture and remote islands may be made via sea freight, which can take approximately one week to ten days from shipment to delivery. Please note that we are unable to provide a specific delivery date.
For the reasons mentioned above, even if you specified a delivery date when placing your order, we may subsequently contact you to inform you that we are unable to accommodate your request.
Please check the Yamato Transport website for details.
http://www.kuronekoyamato.co.jp/
We accept returns due to customer preference—such as the product differing from your expectations or the size not fitting—only if the items meet our return eligibility criteria.
We accept returns if requested within 7 days of delivery, provided the item is new and unused, and all tags and other accessories are intact.
Please note that the customer is responsible for the return shipping costs.
*In the event of a return due to customer preference, the customer shall bear the costs for return shipping, bank transfer fees, payment processing fees paid to the payment service provider, and any other actual expenses incurred in connection with the refund.
*If you use cashless payment methods such as credit card, Shop Pay, Apple Pay, Google Pay, PayPal, or Paidy, the refund amount will be calculated by deducting the actual payment processing fees paid by our store to the payment provider, as well as any actual costs associated with the refund process.
*You will not be charged any payment processing fees for cancellations made by the customer prior to shipment.
*Please note that if a return or cancellation spans the closing date of your credit card company, the refund process may take several months. (We do not issue cash refunds for orders paid by credit card.) For further details, please contact your credit card company directly.
We take the utmost care regarding product quality; however, should the product be damaged or soiled, or if you receive an item different from what you ordered, please contact us within 7 days of delivery.
We will promptly arrange an exchange, covering all shipping and refund-related fees ourselves.
If we are unable to provide a replacement item, we will process the return and refund, covering both the shipping costs and refund fees ourselves.
Please note that for pre-order items, we do not accept cancellations, returns, or refunds due to customer preference, except in the case of defective products.
To ensure a smooth experience with this service, we recommend using the following environment. Please also ensure that JavaScript and cookies are enabled.
We strongly recommend using a free email service, such as Gmail or Yahoo! Mail, for your registration.
Recently, there have been frequent instances where emails sent to carrier email addresses (such as au, SoftBank, docomo, and Y!mobile) fail to be delivered correctly, regardless of spam filter settings.
Although not recommended, if you choose to register using a mobile carrier email address, please be sure to configure your settings to allow emails from PCs and specifically authorize the "@urge.jp" domain.
@gmail.com
@yahoo.co.jp, etc.
@docomo.ne.jp
@softbank.ne.jp
@softbank.co.jp
@i.softbank.jp
@softbank.jp
@au.com
@ezweb.ne.jp
@y-mobile.ne.jp
In addition, we do not recommend the use of any email domains provided by mobile carriers for mobile devices.
Items marked "Pre-order Item" in red text in the product description are pre-order products that will be manufactured according to the delivery schedule listed on the product page.
Please note that this item will not be shipped immediately after the order is placed; kindly acknowledge this before ordering.
Please note that the delivery date may shift slightly due to production circumstances. Additionally, there is a possibility of significant delays beyond the scheduled date due to unforeseen issues, such as delays in sourcing raw hides; please acknowledge this possibility before placing your order.
Regarding payment timing: For credit card payments, the reservation is finalized upon completion of the order; for bank transfers, the reservation is finalized once the payment has been confirmed. (As a general rule, please complete the transfer within 7 days of placing your order.)
For customers who have pre-ordered using the "half-price payment" option, the item will be shipped via cash-on-delivery for the remaining balance once it is completed. (Please note that the customer is responsible for the COD handling fee.)
Regarding cancellations: Once an order is confirmed, we cannot accept cancellations or issue refunds for any reason attributable to the customer.
Please note that for orders placed with a 50% deposit, if the item is not collected within three months of notification that it is ready, the order will be cancelled, and the deposit cannot be refunded.
