g9g inc.
Kazuki Kuwahara
2F STRUM SECTION, 2-3-1 Higashiyama, Meguro-ku, Tokyo
03-6303-0696
https://strum.jp
Delivery will be made by Yamato Transport.
Shipping fee is 670 yen (tax included).
Free shipping service is available for purchases of 30,000 yen (excluding tax) or more. (Domestic only)
A relay fee will be charged separately for delivery to some remote islands.
(Flat rate of 1,100 yen)
Delivery will be made by EMS.
Shipping charges are calculated by country based on the total weight of the product and packing materials.
Please refer to the EMS website for details.
https://www.post.japanpost.jp/int/charge/list/ems_all_en.html
Less than 10,000 yen → 330 yen
Less than 30,000 yen → 440 yen
Less than 100,000 yen → 660 yen
Less than 300,000 yen → 1,100 yen
Credit card payment, PayPal, COD, bank transfer, and Paidy postpaid
Cash on delivery will be shipped by Yamato Transport (credit installments accepted).
If you wish to pay in installments or use Diners, please select "Credit Card Payment (in Japan, GMO Epsilon)" when choosing the payment method.
Credit card payment brands supported: Visa, Mastercard, JCB, American Express, Diners Club
Google Pay, Apple Pay, and Shop Pay are also supported.
If you choose "Bank Transfer", please transfer the funds to the following account within 7 business days.
After confirming the payment, we will send you a confirmation email and ship your order.
Please note that the pre-order items paid by "Bank Transfer" will be completed after the payment is confirmed.
Please note that the bank transfer fee for payment is the responsibility of the customer.
Bank transfer account] Seibu Shinkin Bank / Nakameguro Branch / Ordinary 2073781 / G9G
Paidy is a postpaid payment service at convenience stores and banks.
You only need your e-mail address and cell phone number to use the service. No pre-registration or credit card is required. No matter how many times you make purchases in a month, payment will be made in one payment in the following month.
The amount spent for one month will be finalized on the 1st of the following month and you will be notified by email and SMS.
Paidy will issue an invoice on the first day of the following month after the end of the month, and notify you by e-mail or SMS (short message) by the third day of the following month.
Payment can be made at convenience stores (payment at a convenience store terminal), bank transfer, or account transfer.
Payment is due by the 10th for convenience store payments and bank transfers. In the case of direct debit, the amount will be deducted on the 12th*. However, the payment date for January and May may be the 20th*.
Depending on the payment method, a handling fee will be charged for each monthly payment (billing), which will be borne by the customer.
Although the default setting is for one-time payment only, Paidy allows payment in three installments with no installment fees (a feature for "Paidy Plus" that includes identification and maximum spending limit setting functions). For more information, please visit the Paidy website at and .
If there is no specified delivery date, the order will be shipped within 3 days after order acceptance.
If you wish to pay by bank transfer, we will ship within 3 days after confirming payment.
Products will be shipped from Tokyo.
There may be delays in delivery due to traffic conditions, weather, etc. Please understand this in advance.
For delivery to Okinawa and remote islands, some items will be delivered by sea, and it may take 1 week to 10 days from shipment to delivery. Also, we are unable to provide a clear arrival date.
For the above reasons, we may contact you at a later date to inform you that we are unable to accept your date preference, even if you entered it when you placed your order.
Please check the Yamato Transport website for details.
http://www.kuronekoyamato.co.jp/
We accept returns for customer reasons, such as if the product you ordered is "not what you imagined" or "the size does not fit", as long as the product meets our return policy.
If you request a return within 7 days of purchase, we will accept your return only if the item is new, unused, and complete with tags and other items.
The customer is responsible for all shipping costs involved in returning the item.
If the return is for the customer's own reason, the customer will also be responsible for any handling fees associated with the refund. (Fees: bank transfer, cash on delivery, credit card, administrative fees, etc.)
Bank transfer fee for refunds: 330 yen for orders under 50,000 yen / 550 yen for orders over 50,000 yen
Conditions for handling defective productsWe take every precaution to ensure the quality of our products, but in the unlikely event that an item is damaged, stained, or different from your order, please contact us within 7 days and we will replace it as soon as possible (both shipping and refund handling fees are included in the price). (We will send you a new item as soon as possible at our expense for both shipping and refund.)
If we do not have the replacement item, we will return the item for a refund at our expense for both shipping and handling.
Please note that we do not accept cancellations or returns of pre-order items, except for defective items.
Please note that if you cancel an order that has been paid for with PayPal, we will refund the purchase price minus a 4% refund fee.
Please note that it may take several months to receive a refund if the cancellation is made after the credit card company's closing date. (We will not refund cash for credit card orders.) Please contact your credit card company for details.
We recommend the following browsers for optimal use of our service. In addition, please make sure that JavaScript and Cookies are enabled.
We strongly recommend that you register using a free email address such as Gmail or Yahoo!
Recently, carrier e-mails (cell phone e-mails) from au, SoftBank, docomo, Y!mobile, etc. often fail to deliver e-mails to you correctly, regardless of your spam filter settings.
Although it is not recommended, if you are registering with a carrier e-mail, please be sure to "allow PC e-mails" and specify the domain "@urge.jp" to receive e-mails from us.
@gmail.com
@yahoo.co.jp etc.
@docomo.ne.jp
@softbank.ne.jp
@softbank.co.jp
@i.softbank.jp
@softbank.jp
@au.com
@ezweb.ne.jp
@y-mobile.ne.jp
In addition, all other email domains provided by telecommunication carriers for cell phone terminals are deprecated.
Products marked in red letters in the product description as "pre-order items" are pre-order items that will be manufactured according to the delivery schedule shown on the product page.
Please note that these items will not be shipped immediately after ordering.
Due to production reasons, the delivery date may vary slightly. In addition, there is a possibility that the delivery date will be much later than planned due to unexpected accidents such as delays caused by delays in procurement of raw hides, etc. Please place your order with your understanding in advance.
*About the time of payment
In the case of credit card payment, the reservation will be completed after the order is completed. (In principle, please transfer the money within 7 days of your order.)
For customers who have placed a reservation with "half payment", we will ship the product with "half of the remaining amount on delivery" after the product is completed. (The COD fee will be borne by the customer.)
Cancellation
We do not accept any cancellations or refunds for orders that have been confirmed as reserved.
Receiving the order
If you have made a reservation with "half-price payment" and have not received your order within 3 months after notification of product completion, your reservation will be cancelled and your deposit will not be refunded.
