Privacy policy

Last updated: July 30, 2026

STRUM OFFICIAL WEB STORE (hereinafter "we" or "the Store") operates this store and website (including all related information, content, features, tools, products, and services) to provide customers with a curated shopping experience (the "Service"). The Store is powered by Shopify, which enables us to provide the Service. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through, or otherwise communicate with the Service. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By accessing and using the Service, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal information collected or processed by the Company

When we use the term "personal information," it refers to information that identifies, or can be reasonably linked to, you or another individual. Personal information does not include information collected anonymously or information that has been anonymized so that it no longer identifies an individual. Depending on how you use the services, your location, and the extent permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):

Contact information includes your name, address, billing address, shipping address, phone number, and email address.
Financial information includes credit card and debit card details, financial account numbers, payment information, financial account details, transaction details, payment methods, payment confirmations, and other payment-related details.
Account information includes the username, password, security questions, and various settings and configurations.
Transaction information includes products viewed, items added to the cart or wishlist, and items purchased, returned, exchanged, or cancelled, as well as past transaction history.
This includes information contained in communications with us, such as inquiries made to customer support.
Device information includes information about your device, browser, and network connection, as well as IP addresses and other unique identifiers.
This includes information regarding usage—specifically, information about interactions with the service (such as how and when the service is accessed and how navigation is performed).

Source of personal information

We may collect personal information from the following sources.

This includes instances when you create an account directly, visit or use the service, contact us, or otherwise provide your personal information.
This includes information collected automatically through the Service from your device when you use our products or services or visit our websites, as well as information collected via cookies and similar technologies.
This includes cases where we engage our service providers to utilize specific technologies, or where they collect or process your personal information on our behalf.
From our partners and other third parties

How we use your personal information

Depending on the method of interaction with you and the services you use, we may use your personal information for the following purposes.

Provision, customization, and improvement of services: We use personal information to provide services to you. This includes fulfilling contracts with you, processing payments, handling orders, remembering your preferences and products of interest, sending account-related notifications, processing purchases, returns, exchanges, and other transactions, creating, maintaining, and managing accounts, arranging delivery, facilitating returns and exchanges, enabling the posting of reviews, and providing a personalized shopping experience—such as recommending products based on your purchase history. This may also involve using your personal information to better customize and improve our services.
Marketing and Advertising: We use your personal information for marketing and promotional purposes. This includes, for example, sending marketing, advertising, or promotional communications via email, text message, or mail, and displaying online advertisements—within the Service or on other websites—based on products or services you have previously purchased or added to your cart, as well as other service usage history.
Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, and respond to potential fraud, unauthorized, illegal, dangerous, or malicious activity, and ensure public safety and the security of our services. If you register an account to use the service, you are responsible for securely managing your account credentials. We strongly recommend that you do not share your username, password, or other access information with others.
Communication with customers : We use personal information to provide customer support, respond promptly to customers, deliver effective services, and maintain business relationships with customers.
Legal Reasons: We use your personal information to comply with applicable laws and to respond to valid legal processes, including requests from law enforcement and government agencies. We also use it to participate in and investigate civil discovery proceedings, potential or actual litigation, and other legal disputes, as well as to investigate and enforce potential violations of our terms of service and policies.

Method of Disclosing Personal Information

In certain situations, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such situations may include the following:

Shopify, as well as vendors and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
We share information with business and marketing partners to provide marketing services and deliver advertisements to you. For example, we use Shopify to support personalized advertising in conjunction with third-party services, based on your online activity across various merchants and websites. Our business and marketing partners use your information in accordance with their respective privacy policies. Depending on your location, you may have the right to instruct us not to share your information for targeted advertising or marketing based on your online activity across different merchants and websites.
We will disclose specific information to third parties if you instruct, request, or consent to such disclosure (for example, when shipping products or using social media widgets or login integrations).
We may share it with our affiliates or within the corporate group.
We may disclose personal information in connection with business transactions such as mergers or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable terms of use and policies; and to protect and defend the Service, our rights, and the rights of users or others.

Relationship with Shopify

The Service is hosted by Shopify, which collects and processes personal information regarding your access to and use of the Service in order to provide and improve the Service for you. Information you submit to the Service is transmitted to and shared with Shopify and third parties—who may be located in countries other than your country of residence—to facilitate the provision and improvement of the Service. Furthermore, to protect, grow, and improve our business, we utilize certain enhanced features provided by Shopify that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected regarding your interactions with our store, other merchants, and Shopify. In such instances, Shopify is responsible for the processing of your personal information and handles requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your location, you may be able to exercise certain rights regarding your personal information here: Shopify Privacy Portal link.

External Service Websites and Links

The Service may contain links to websites or other online platforms operated by external services. When following links to sites not affiliated with or controlled by us, please review the privacy and security policies and other terms of use of those sites. We make no guarantees regarding, and assume no liability for, the privacy or security practices of such sites, nor the accuracy, completeness, or reliability of the information found therein. Information you provide in public or semi-public areas—such as social networking platforms associated with external services—may be viewed by other users of the Service or the external service platform without restriction on its use by us or the external service. The inclusion of such links does not constitute an endorsement or recommendation, unless the content, owners, or operators of those platforms are explicitly identified within the Service.

Child data

This Service is not directed at children, and we do not intentionally collect personal information from children who have not reached the age of majority in your jurisdiction. If your child has provided us with personal information and you are their parent or guardian, you may contact us using the details below to request the deletion of that information. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as defined under applicable law) the personal information of individuals under the age of 16.

Security Management and Retention Period for Customer Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information transmitted to us may not be secure during transmission. We recommend avoiding the use of insecure communication methods when sharing highly confidential or sensitive information with us.

The retention period for your personal information varies depending on various factors, such as maintaining your account, providing services, complying with legal obligations, resolving disputes, and enforcing other applicable contracts or policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights described below regarding your personal information. However, these rights are not absolute and may apply only in certain situations; we may also deny your request where permitted by law.

Right of Access / Right to Know : You may have the right to request access to the personal information we hold about you.
Right to Deletion : You may have the right to request the deletion of your personal information held by us.
Right to Correction : You may have the right to request the deletion of your personal information held by us.
Right to data portability : You may have the right to receive a copy of the personal information we hold about you and, subject to certain circumstances and exceptions, to request that it be transferred to an external service.
Managing Communication Preferences: We may send you promotional emails, but you can opt out at any time using the unsubscribe option provided in the email. Please note that even if you unsubscribe from promotional emails, we may continue to send you non-promotional emails, such as important notifications regarding your account or orders.

You can exercise these rights as indicated within the service or by contacting us using the information below. To learn more about how Shopify uses your personal information and your rights—including rights regarding data processed by Shopify—please visit the following website: https://privacy.shopify.com/en

We will not treat you unfavorably for exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an agent to exercise these rights on your behalf. Before accepting such a request from an agent, we require the submission of documentation proving the agent's authorization, and we may also require you to verify your identity directly with us. We will respond to your request within the timeframes stipulated by applicable law.

Complaint

If you have any concerns regarding our handling of personal information, please contact us using the details below. Depending on your location, you may have the right to challenge our decisions via the contact information provided or to lodge a complaint with your local data protection authority.

International transport

Please note that your personal information may be transferred, stored, and processed outside your country of residence.

When we transfer your personal information outside the European Economic Area (EEA) or the UK, unless the destination country is recognized as providing an adequate level of protection, we will do so based on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or, where applicable, equivalent contracts issued by the relevant UK authority.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time due to changes in our operations or for other business, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notification in accordance with applicable laws.

Contact Information

If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us by phone at +81 03-6303-0696 or via the inquiry form.

153-0043
1F STRUM SECTION, 2-3-1 Higashiyama, Meguro-ku, Tokyo
g9g Co., Ltd.
STRUM OFFICIAL WEB STORE