We accept returns due to customer preference—such as the product differing from your expectations or the size not fitting—only if the items meet our return eligibility criteria.
We accept returns if requested within 7 days of delivery, provided the item is new and unused, and all tags and other accessories are intact.
Please note that the customer is responsible for the return shipping costs.
*In the event of a return due to customer preference, the customer is responsible for return shipping costs and any fees associated with the refund.
[Bank transfer fees for refunds]
Less than 50,000 yen: 330 yen
50,000 yen or more: 550 yen
Additionally, if you use cashless payment methods such as credit card, Shop Pay, Apple Pay, Google Pay, Paidy, or PayPal, the refund amount will be calculated by deducting the payment processing fees we paid to the payment provider and any actual costs associated with the refund.
Please note that for cancellations made by the customer prior to shipment, no payment processing fees will be charged. (Excluding pre-order items)
*If a cancellation is processed across the billing cutoff date of the respective credit card company, the refund may take several months to complete. (Please note that we do not issue cash refunds for orders paid by credit card.) For details...Please contact the respective credit card companies.
We take the utmost care regarding product quality; however, should the product arrive damaged, soiled, or different from your order, please contact us within 7 days of delivery, and we will promptly arrange for a replacement. (We will cover all shipping and refund-related fees.)
If a replacement item is unavailable, we will process the return and refund, covering both the shipping costs and refund fees ourselves.
